1. Human Resource Management
- (i) Introduction to Human Resource Management.
- Meaning and definition of Human Resource Management; Characteristics of Human Resource
Management:
people oriented, comprehensive function, staff function, pervasive, challenging,
continuous,
individual oriented, development oriented, action oriented, future oriented,
interdisciplinary, art
as well as science, young discipline; Importance of human resource management.
- (ii) Job and Manpower planning.
- Meaning, relevance and difference between the following: Job Analysis, Job Specification,
Job
Description, Job Enrichment and Job Enlargement, Manpower Estimation.
- (iii) Staff Recruitment.
- Meaning, definition and characteristics of staff recruitment; sources of recruitment;
internal
sources (promotion, transfer, ex-employees, recommendation by employees); external sources
(advertisements, campus recruitment, casual callers, gate hiring, employment exchanges,
placement
agencies, labour contractors).
- Differences between internal and external sources of recruitment, their merits and
demerits;
e-recruitment: concept, benefits and limitations; sources of e-recruitment: internet and
intranet.
- (iv) Staff Selection.
- Meaning and definition of staff selection; selection procedures (preliminary screening,
application blank, selection test, Group discussion, final interview, medical test,
reference check,
final approval, placement; brief explanation and importance of each step of the selection
procedure); distinction between recruitment and selection.
- (v) Staff Training.
- Meaning and definition of training; distinction between training, education and
development; types
of training (induction, job, remedial, safety, promotional, refresher; brief explanation
of each.);
methods of training: on the job and off the job (vestibule, apprenticeship, internship,
classroom);
distinction between on the job and off the job training.
- Hindrances to training: brief explanation. Benefits and employees.of training to employer
- (vi) Staff Morale.
- Meaning, definition and characteristics of staff morale; Morale Productivity Matrix
(brief
explanation of the four situations); factors influencing morale (morale depressants and
stimulants:
an understanding of how the same factor may lower or boost morale); methods of raising
morale;
indicators of low and high morale; advantages of high morale; disadvantages of low morale.
- (vii) Staff Motivation.
- Meaning, definition and characteristics of staff motivation; difference between
motivation and
morale; importance of staff motivation; factors influencing motivation: monetary and
non-monetary
incentives; differences between monetary and non-monetary incentives; Maslow’s theory of
the
Hierarchy of Human Needs - explanation of the theory with the help of the pyramid,
assumptions and
criticism of the theory; Herzberg’s Two-factor Theory (Motivation and Hygiene Factors).
- Types of leaves (casual, medical/sick, earned / privilege, maternity/paternity,
sabbatical/study,
leave without pay: basic understanding only)
- (ix) Staff Leadership.
- Meaning and definition of staff leadership; distinction between Leadership and
Management;
leadership styles: Autocratic, Democratic, Laissez-Faire (brief explanation, advantages,
disadvantages and comparison between each style); Leadership continuum (the concept of
situational
leadership to be explained briefly); Blake & Mouton Managerial Grid (brief explanation).
- (x) Staff Appraisal.
- Meaning and definition of Performance Appraisal and Potential Appraisal; distinction
between the
two; Objectives and importance of Performance Appraisal, Methods of Performance Appraisal
- merit
grading, appraisal by results, appraisal by superior staff: self-appraisal; 360° appraisal
(brief
explanation of each method and their respective advantages and disadvantages).
- (xi) Staff Promotion and Transfer.
- Staff Promotion - Meaning, definition, benefits and limitations of promotion; Open and
Closed
policy of promotion (meaning and differences); a brief understanding of the concept of Dry
promotion
and upgrading; requirements of a sound promotion policy; basis of promotion: seniority,
merit,
seniority-cum-merit (brief explanation of each and the advantages, disadvantages,
comparison between
seniority basis and merit basis.)
- Staff Transfer - Meaning, definition and need for transfer. Types of transfers:
replacement,
versatility, remedial, production (meaning and relevance of each type).
- (xii) Staff Separation.
- Meaning of Staff separation; means of staff attrition: Retirement (Compulsory and
Voluntary), Lay
off, Retrenchment, Resignation, Suspension, Dismissal: grounds for dismissal (Meaning and
distinction only).
- Exit Interview - Meaning and importance.
- (xiii) Emerging trends in Human Resources.
- Flexible Hours, Permanent part time, Work from home, Retainership, Virtual teams,
Self-managing
teams (SMTs) - only meaning of the above terms.
2. Business Communication and
Correspondence
- (i) Business Communication
- Meaning and definition of communication; importance of communication in business,
elements of the
Communication Process, Methods of communication: Oral, Written, Gestural, Visual (Meaning,
advantages and disadvantages of all these methods), Difference between oral and written
communication, Types of communication: On the basis of area of operation (Internal and
External), on
the basis of relationship (Formal and Informal), on the basis of direction (Horizontal,
Vertical and
Diagonal, upwards and downwards), Meaning, Advantages and Disadvantages of each;
distinction between
- Internal and External; Formal and Informal; Horizontal and Vertical Communication;
barriers to
Communication (Semantic, Physical and Mechanical, Organisational, Socio-Psychological:
meaning only,
detailed explanation not required); overcoming the barriers to communication.
- (ii) Business Correspondence
- Need and functions of business correspondence.
- Business Letters
- Elements and contents of various business letters; types of letters: solicited and
unsolicited
letters of application for a job, along with drafting of biodata; Interview letter, Offer
of
Appointment, Letter of enquiry, Quotation letter, Order letter, Complaint letter, Reply to
Complaint
letter).
- Reports
- Meaning and definition of Reports; types of reports: statutory, non- statutory, private,
public,
informational, interpretative, routine/periodic, special; brief explanation of each type
of report;
differences between statutory and nonstatutory, private and public, informational and
interpretative, routine / periodic and special report. Format of report (report writing
not
required).
- (iii) Current trends in Business Communication: e-mail and video conferencing.
- Meaning and uses of e-mail and video conferencing.
3.Business Size and Finance
- (i) Various business entities.
- Meaning, definition and distinction between sole proprietorship, partnership, private
limited
company and public limited company.
- (ii) Sources of business finance
- A basic understanding of the following: Equity and preference shares, debentures and
bonds,
retained profits, public deposits, loans, trade credit, discounting of bills of exchange,
global
depository receipt, Angel investors, venture capitalists, crowd funding, peer to peer
funding,
factoring.
4.Globalisation and recent trends in
Business
- (i) Globalisation.
- Meaning, nature, opportunities and threats of globalization for business; brief
understanding of
how globalization has been instrumental in transforming the manner in which Business is
conducted.
- (ii) e-Business.
- Meaning, nature and importance of e-business to the buyer and to the seller.
- (iii) Outsourcing.
- Concept of outsourcing; parties involved - the outsourcer, the outsourced and the service
provider
- the respective advantages and disadvantages to each of the above.
- (iv) Types of Outsourcing.
- Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO), and Business
Legal
Process Outsourcing (LPO).
- Basic understanding of the above.
- (v) Online means of conducting business.
- Business to Consumer (B2C), Consumer to Consumer (C2C), Business to Business (B2B), Intra
Business
(Intra B) and, Business to Government (B2G), Government to Business (G2B).
- Basic understanding of the above with a few examples.
5.Business Regulators and Intermediaries
- (i) Regulators and Intermediaries.
- Meaning of the terms Regulators and Intermediaries.
- (ii) Role of Regulators and Intermediaries.
- a.Reserve Bank of India (RBI): Indian banks, foreign banks, Non-Banking Financial
Companies
(NBFC).
- b.Securities and Exchange Board of India (SEBI): stock exchanges, stock brokers, merchant
bankers,
depositories, mutual funds and credit rating agencies.
- c.Insurance Regulatory and Development Authority of India (IRDA): insurance companies,
insurance
agents and insurance brokers.
- d.Pension Fund Regulatory and Development Authority (PFRDA): pension funds and pension
aggregators.
- e.Food Safety and Standards Authority of India (FSSAI): food processors, food packers.
- f.Bureau of Indian Standards (BIS): ISI mark given to industrial goods, consumer
electrical goods,
steel manufacturers.